Sonepar Offers Real-time Delivery Scheduling & Tracking

Charleston, S.C.-based Sonepar is offering real-time shipment tracking and delivery scheduling with Innovo’s Deliver app throughout its U.S. network of more than 570 branches. The distributor will also implement Innovo Route at all branches running routes with three or more trucks. By implementing this system, Sonepar is offering customers predictability, transparency and control over their shipments via efficient delivery routes and minute-by-minute GPS-driven tracking of orders. So far this year, Sonepar has onboarded more than 1,300 customers on the solutions for a total of more than 4,000 customers across 5,000 delivery locations receiving shipment notifications.

“Electricians are in short supply, and labor contributes the highest costs to a contractor’s bottom line. It’s crucial to have skilled workers deployed to the right jobsite, with the material they need on hand so they can get the job done,” explained Don Sarno, SVP Digital Enterprise Americas for Sonepar. “Our customers know the exact time their shipment will arrive and can plan resources accordingly.”

Innovo’s Deliver and Route applications give Sonepar companies full traceability of material. Customers can choose a delivery window and receive GPS-driven notifications to see minute by minute where their shipment is and when it will arrive. Many branches also offer same-day delivery for orders placed by a certain time.

“We complete 60,000 routes per month across the U.S.,” shared Dana Mouritzen, COO, Sonepar USA. “Our goal is for 10 out of 10 line items to arrive on time, every time, from the very first shipment. Delivery drivers have always been the face of our company to customers, and with the Deliver app, our drivers now have even more of the customer experience in the palm of their hand.”

Drivers receive an optimized route plan each day, capture signatures on their phone, and can easily close out their manifest at the end of their route. Sonepar has optimized 200,000 delivery routes since launching the app.

Added Robin Merrion, President of Innovo, “We’ve been working with Sonepar companies for a decade, and their commitment to the best possible customer experience consistently pushes us to think how we can innovate to improve our products. Having a tight feedback loop with Sonepar’s customers helps us to build around their specific needs.”

Sonepar implements a full suite of Innovo applications and recently began beta testing of Stockroom Web, a solution developed in close collaboration with Sonepar to allow customers to manage inventory.

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